Legal

Refund Policy

Last updated: May 2025

We want you to be completely satisfied with ApplyLoom. This policy explains when and how refunds are issued for our services.

1. Digital Products

ApplyLoom sells digital services — CV reports and rewrites — which are delivered instantly or within minutes of payment. Because these are personalised digital products generated specifically for you, they cannot be "returned" in the traditional sense.

2. When We Will Issue a Refund

We will issue a full refund in the following circumstances:

  • Your report or rewrite was not delivered to your email within 24 hours of payment.
  • You were charged more than once for the same order due to a technical error.
  • The service experienced a technical failure and we were unable to generate your report.

To request a refund under any of the above, please email us at support@applyloom.com within 7 days of your purchase, including your order details.

3. When We Do Not Issue Refunds

We are unable to issue refunds in the following situations:

  • You have already received and accessed your report or rewritten CV.
  • You did not get the job or interview you were applying for.
  • You changed your mind after the report was delivered.
  • You provided an incorrect email address and did not contact us to have the report resent.

4. Requesting a Refund

To request a refund, email us at support@applyloom.comwith the subject line "Refund Request" and include:

  • The email address used at checkout.
  • The date of your purchase.
  • A brief description of the issue.

We aim to respond to all refund requests within 2 business days. Approved refunds are processed within 5 to 10 business days depending on your payment provider.

5. Report Not Received

If you paid but did not receive your report, please check your spam or junk folder first. If it is not there, contact us at support@applyloom.com and we will resend it immediately or issue a full refund at your preference.

6. Contact

For any questions about this Refund Policy, please contact us at support@applyloom.com. We are committed to resolving any issues quickly and fairly.